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Privacy Policy

Last updated: August 2026

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Ballarat Agent Match respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains the types of personal information we may collect, why we collect it, how we may use and disclose it, and how you can contact us about your information.

1. About Ballarat Agent Match

Ballarat Agent Match is an agent matching and referral service that helps property owners connect with selected real estate agents operating in Ballarat and surrounding areas.

To provide this service, we may collect information about you and your property and, where appropriate, share relevant information with selected participating real estate agents.

2. Personal Information We May Collect

Depending on how you interact with Ballarat Agent Match, we may collect information including:

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  • your name;

  • telephone number;

  • email address;

  • property address and suburb;

  • information about your property;

  • your expected selling timeframe;

  • information you provide about your circumstances or property requirements;

  • information contained in correspondence between you and Ballarat Agent Match;

  • information provided when you submit an enquiry, agent matching request or contact form; and

  • technical information associated with your use of our website where collected through website technologies and analytics services.

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We aim to collect only information reasonably required to provide our services and operate our business.

3. How We Collect Personal Information

We primarily collect personal information directly from you when you:

  • complete a form on our website;

  • request to be matched with a real estate agent;

  • contact Ballarat Agent Match;

  • communicate with us by email or through our website; or

  • otherwise voluntarily provide information to us.

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We may also receive information from participating agents or service providers where appropriate and lawful.

4. Why We Collect Your Information

We may collect, hold and use personal information to:

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  • respond to your enquiries;

  • understand your property and selling requirements;

  • identify real estate agents we believe may be suitable for your property;

  • facilitate introductions between you and selected participating agents;

  • provide and improve the Ballarat Agent Match service;

  • communicate with you regarding your enquiry;

  • administer our relationships with participating agents and service providers;

  • maintain business records;

  • operate, maintain and improve our website;

  • detect or prevent misuse of our services; and

  • comply with applicable legal and regulatory obligations.

5. Sharing Your Information With Selected Agents

Agent matching is a core part of the Ballarat Agent Match service.

When you request an agent match, we may share relevant information with a limited number of selected participating real estate agents.

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This may include your:

  • name;

  • telephone number;

  • email address;

  • property address;

  • property information; and

  • expected selling timeframe or other information relevant to your enquiry.

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This allows the selected agents to contact you regarding your property and discuss their services with you.

Submitting an enquiry does not require you to appoint any agent introduced through Ballarat Agent Match.

6. Other Third Parties

Where reasonably necessary to operate our business, personal information may also be disclosed to organisations that provide services to Ballarat Agent Match, such as website hosting, information technology, analytics, communications, professional advisers or other business service providers.

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If you separately request an introduction to another property-related professional, such as a conveyancer, buyer's agent, mortgage broker or other service provider, we may provide relevant information to that provider for the purpose of facilitating the introduction.

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We do not intend to sell lists of your personal information to unrelated third parties for their independent marketing purposes.

7. Referral Arrangements

Ballarat Agent Match may have commercial referral arrangements with participating real estate agents and other service providers.

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We may receive a referral fee, commission share or other payment where an introduction results in an appointment, transaction or other agreed outcome.

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This does not create an additional fee charged directly to you by Ballarat Agent Match for our standard agent matching service.

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Further information about these arrangements is available in our Terms & Conditions.

8. Website Analytics and Cookies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.

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Third-party services used in connection with our website may collect information such as browser type, device information, pages visited, approximate location information derived from an IP address and interactions with the website.

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You may be able to control certain cookies through your browser settings or any cookie controls made available through our website.

9. Marketing Communications

Where permitted by law, we may contact you regarding your enquiry or services relevant to your property requirements.

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If we send you direct marketing communications, you may ask us to stop sending those communications at any time using the unsubscribe method provided or by contacting us.

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Requests relating to an existing enquiry or service may still be sent where appropriate.

10. How We Hold and Protect Personal Information

We may hold personal information electronically using our website platform, business systems, email services and other service providers.

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We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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However, no online or electronic storage system can be guaranteed to be completely secure.

11. Overseas Disclosure and Service Providers

Some technology, website, email, analytics or cloud service providers used by Ballarat Agent Match may store or process information using infrastructure located outside Australia.

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Where applicable, the countries involved may depend on the service providers we use from time to time.

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We will manage personal information in accordance with applicable privacy obligations.

12. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or believe information we hold is inaccurate, incomplete or out of date.

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We may need to verify your identity before providing access to or correcting personal information.

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There may be circumstances where access cannot be provided, including where permitted or required by law.

13. Requesting Deletion

You may contact us to request deletion of personal information we hold about you.

Where reasonably practicable and permitted by law, we will take appropriate steps in response to your request.

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We may need to retain certain information where required for legal, regulatory, accounting, dispute-resolution or legitimate business record-keeping purposes.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

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Ballarat Agent Match is not responsible for the privacy practices of external websites, and we recommend reviewing the privacy policy of any third-party website you visit.

15. Privacy Complaints

If you have a question or complaint regarding how Ballarat Agent Match has handled your personal information, please contact us through the Contact page on our website.

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Please provide enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable period.

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If applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our business, technology or legal obligations change.

The current version will be published on the Ballarat Agent Match website and will display the date it was last updated.

17. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact Ballarat Agent Match through the Contact page on our website.

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